Refund policy

Order Cancellations
You can cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions
We offer returns under the following conditions:

  • Return Window: Items can be returned within 30 days of delivery.

  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

  • Receipt or Proof of Purchase: Required for all returns.

Return Instructions
To start a return, please follow these steps:

  • Step 1. Contact Customer Service: Email support@mariana-valentina.com with your order number, reason for return, and any supporting photos if applicable.

  • Step 2. Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions, with the return address. 

  • Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

  • Step 4. Shipping: Use a reliable shipping service with tracking. Return shipping costs to our warehouse in the US are covered by the customer or by us if defective or incorrect.

Refund Policy

  • Processing Time: Approved refunds will be processed to your original payment method within 5 days. Your bank or credit card provider may require additional time to post the refund.

  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@mariana-valentina.com.

Exchange Policy
We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.

  • Incorrect Product: If you receive an incorrect item, please contact us within 48 hours, and we’ll cover the return shipping and send you the correct item promptly.

  • Lost Packages: In most cases, delivery is on time. However, if your order has not arrived after the regular delivery time plus 3 additional days, please contact us so we can initiate an investigation with the shipping carrier.

    For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1 to 3 business days after the first package.

Contact Information
If you have further questions or require assistance with returns or refunds, please reach out:

Company Details
Shop Name: Mariana Valentina
Company Name: Herald News
Company Address: 1 Garret Mountain Plz Ste 201, Woodland Park, NJ 07424, United States
Company Number: UBI 601799822
Email: support@mariana-valentina.com

Estimated Response Time: 30 minutes - 24 hours

Business Hours:
Monday to Friday: 8:00 AM - 06:00 PM (EST)
Saturday and Sunday: 10:00 AM - 4:00 PM (EST)